Deputy Manager – Outreach Services

We are seeking an experienced and compassionate leader to help drive high quality outreach services supporting people sleeping rough to move towards safety and stability.

Position: Deputy Manager – Outreach Services
Salary: £32,439 – £35,909 per annum 
Contract: Permanent
Hours: 37 hours per week (including some evenings, weekends and bank holidays on a rota)
Location: Southend on Sea
Closing date: 12^th May 2026

About the role

This is a key operational leadership role within a frontline outreach and homelessness service. Working closely with senior colleagues, you will ensure a coordinated, person centred approach across street outreach, day services and accommodation pathways. You will have operational responsibility for outreach and navigator services, ensuring people sleeping rough are identified, supported and moved off the streets into appropriate accommodation and support as quickly and safely as possible.

Key responsibilities include:

• Leading and overseeing outreach and navigator services, ensuring effective street-based work and pathway management
• Maintaining oversight of risk, safeguarding and complex cases, providing clear leadership and decision-making
• Line managing, supervising and supporting outreach staff, peer mentors and volunteers
• Ensuring high-quality, trauma informed and psychologically informed practice
• Overseeing rotas, staffing levels, service delivery quality and performance monitoring
• Working in partnership with local authorities, health services and voluntary sector partners
• Deputising for senior managers and providing cross-cover where required

About you

You will bring experience of working within homelessness, rough sleeping or related support services, ideally with people experiencing multiple and complex needs. You will have experience of leading or supervising staff or volunteers in a frontline setting and managing risk and safeguarding concerns.

You will be a calm, values led and credible leader with strong decision making skills, excellent communication abilities and a genuine commitment to person centred, ethical practice. You will be resilient, emotionally intelligent and able to support staff wellbeing while maintaining clear professional boundaries.

About the organisation

This organisation is a well established charity committed to supporting people experiencing homelessness and social exclusion. Working through outreach, day services and accommodation pathways, it focuses on reducing rough sleeping and supporting individuals to rebuild their lives through compassionate, collaborative and high quality services.

Other roles you may have experience of could include:
Service Manager, Outreach Manager, Homelessness Services Manager, Rough Sleeping Coordinator, Housing Support Manager, Assistant Manager, Team Leader, Project Manager (Homelessness), Senior Support Worker