Client Involvement Manager

We are seeking an experienced Client Involvement Manager to ensure lived experience shapes services, decisions and positive change within a national homelessness charity.

Position: Client Involvement Manager
Salary: £39,080 per annum
Location: Flexible across London, Manchester or the North East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 20 September 2026

About the role

This is an exciting opportunity to lead client involvement and co-production across a national charity supporting young people and adults experiencing or at risk of homelessness.

You will lead and develop client involvement across the organisation, creating meaningful opportunities for people with lived experience to contribute, influence and take an active role in shaping the organisation.

Key responsibilities include:

• Leading and developing client involvement and co-production
• Supporting and developing The Voice, the charity’s client-led group
• Creating opportunities for people with lived experience to influence services and decision-making
• Building clients' confidence and capacity to participate
• Developing client representative, volunteering and alumni opportunities
• Supporting and upskilling colleagues to embed client involvement within everyday practice
• Building relationships with local and national client forums and key stakeholders
• Supporting a small caseload of client representatives
• Monitoring and evaluating the impact of involvement activity
• Producing reports and presenting updates to senior leaders and Trustees
• Ensuring involvement activity reflects safeguarding requirements and relevant regulatory guidance

About you

You will have significant experience of client involvement, co-production, participation or engagement, with a track record of enabling people who use services to have a meaningful voice and influence.

You will understand how to build confidence and capacity, create inclusive opportunities for participation and support colleagues to embed client involvement within service development.

An excellent communicator and relationship-builder, you will be comfortable working with clients, colleagues, senior leaders, Trustees and external stakeholders.

You will also have experience of safeguarding and risk assessment, strong organisational and IT skills and a clear understanding of professional boundaries.

Above all, you will believe that services are stronger when the people who use them have a genuine role in shaping them.

About the organisation

You will be joining an established national charity providing accommodation, prevention and support services to people experiencing or at risk of homelessness.

The organisation is committed to ensuring the people it supports have a meaningful voice in how services are designed, delivered and improved.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Co-production Manager, Participation Manager, Lived Experience Manager, Service User Involvement Manager, Engagement Manager, Client Engagement Manager, Community Engagement Manager or Participation and Engagement Manager.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.