Operational Manager

We are looking for an operational manager to work within the mental health services with a wonderful charity combating homelessness, poverty, and marginalisation across East Sussex.

Position: Operational Manager

Location: Brighton, East Sussex

Salary: £32,795 plus On-Call Enhancement

Hours: 37 hours per week (Monday – Friday)

Closing Date: 31^st January 2022

About the role:

As Operations Manager, you will assist in setting the strategic direction for the service and assist in the implementation of service development and continuous improvement.

As Operations Manager you will:

• Oversee the delivery of support to people with mental health and complex support needs
• Report on service contract requirements including service reviews and project reports

• Work with statutory and voluntary organisations
• Be responsible for Health and Safety of the service and reporting any concerns
• Ensure all aspects of the contract are met including meeting or exceeding KPIs and targets
• Manage referrals into the service and ensure move-on within-service timelines
• Be responsible for the recruitment and management of staff: inductions, supervision, appraisals, and training
• Arrange and attend team meetings, and de-brief sessions
• Oversee all aspects of service finance, setting, monitoring, and reporting on budgets
• Ensure that the service delivers a responsive and flexible approach to crisis management and support intervention, including the need for flexible working hours. 

About you:

To be successful in the role of Operations Manager you will need to have great communication skills and be committed to the values of the organisation.

Some of the key skills and experience you will need to bring with you include:

• Experience in coordinating support services for people with mental health and/or complex support needs
• Experience in leading and managing a team of staff 
• Experience in coordinating preventative support, crisis care, and safeguarding with resilience and confidence
• Knowledge of safeguarding issues in relation to adults
• Knowledge of relevant housing, mental health, safeguarding, and Care Act Legislation
• Knowledge and an understanding of risk management
• Knowledge of housing management and accommodation-related support for individuals with support needs
• Knowledge of asset/strength-based approaches to working with people with multiple and complex support needs
• Ability to assess referrals for support accommodation, with consideration to individual needs, risks, and resources
• Ability to work on own initiative and under pressure and as part of a team
• Good time management skills and ability to prioritise workloads

In return:

In recognition of their commitment to staff, the charity has been awarded Gold Accreditation from Investors in People. They are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• Stakeholder pension scheme
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 30-day Brighton & Hove bus pass
• Generous holiday allowance including an additional two days of leave at Christmas
• The opportunity to participate in well-being and fundraising activities throughout the year

The charity is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. They are committed to encouraging equality, inclusion, and diversity within the workplace.

You may be interested in this role if you have experience in the following roles Operations  Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Homelessness, Recovery Worker, Recovery, Housing Case Officer, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Operations Manager, Housing Support Administrator, , Disability, Housing Programme, Accommodation, Accommodation Support, Housing Administrator, Social Housing, Assisted Living, Benefits Officer, Social Care, Housing and Social Care, Social Worker, Support Worker, Registered Manager, Care Home Manager, Mental Health, Supported Accommodation, Occupational Therapist, Mental Health Nurse.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.