Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

• Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.
• Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.
• Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.
• Deliver one-to-one and group support to build resilience and independence, both on site and in the community.
• Work in partnership with external agencies and involve clients in decision-making and community activities.
• Support clients to access education, training, employment, volunteering and benefit entitlements.
• Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.
• Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

• Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.
• Experience in housing settings with knowledge of health and safety responsibilities.
• Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.
• Knowledge of risk assessments and support planning.
• Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.
• Commitment to equality, diversity and treating everyone with dignity and respect.
• Commitment to creating a safe and healthy environment for clients, staff and visitors.
• Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.