Office Administrator

We are looking for an organised and enthusiastic Office Administrator to provide exceptional front-of-house and administrative support, ensuring the smooth running of our busy charity office and helping us deliver outstanding experiences for our supporters, visitors, and colleagues.

Position: Office Administrator
Location: Cambridge (office-based)
Salary: Circa £26,000 per annum (pro rata for part-time hours)
Hours: Full-time, 37.5 hours per week (flexible working patterns considered)
Contract: Permanent

Closing date: 11.59pm on Sunday 14^th December 2025 (we may close early if sufficient applications are received).

About the role:

As our Office Administrator, you’ll be the first point of contact for supporters and visitors, offering a warm and professional welcome. You’ll play a key role in supporting our fundraising and operations teams, handling enquiries, managing donations, maintaining records, and ensuring our office runs efficiently and professionally.

This is a fantastic opportunity to work at the heart of a dynamic and ambitious charity that’s funding vital projects such as the new Cambridge Cancer Research Hospital and Cambridge Children’s Hospital.

About you:

You’ll be a confident communicator with a friendly and empathetic approach, comfortable managing multiple priorities and providing excellent customer service. Highly organised with great attention to detail, you’ll enjoy supporting colleagues across departments and helping to deliver smooth and effective administrative processes.

Previous experience in an administrative or front-of-house role would be beneficial, but a positive attitude, excellent organisational skills, and a commitment to our mission are what really matter.

Key Responsibilities:

• Provide a warm and professional welcome to visitors, supporters, and callers.
• Handle general enquiries by phone and email, directing messages appropriately.
• Support the wider fundraising team with administrative tasks, such as sending thank you letters, preparing fundraising packs, and updating supporter records.
• Maintain office systems and supplies, ensuring efficient processes and a tidy, welcoming environment.
• Distribute incoming and outgoing post, scan and file documents, and assist with financial and data administration.
• Contribute ideas for improving office systems and supporter processes.

Essential Skills & Experience:

• Good standard of education (GCSE English and Maths A–C or equivalent).
• Strong communication and interpersonal skills, both written and verbal.
• Excellent organisational skills with attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work independently and manage multiple priorities.
• Accurate data entry and record-keeping skills.

Desirable:

• Experience in an administrative or front-of-house role.
• Customer service experience, ideally in a charity or not-for-profit environment.

In return:

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

Benefits include:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan – Medicash
• Employee Assistance Programme
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.

Other roles you may have experience in could include Administrator, Administrative Assistant, Receptionist, Office Coordinator, Fundraising Assistant, Supporter Care Administrator, or Charity Administrator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.